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California Marketplace
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Overview
The ShoreTel system is a distributed, scaleable
enterprise solution that uses your existing IP network to deliver
carrier-class telephony without any single point of failure. The system
is built to the specifications of a highly advanced call control
architecture that distributes call management functions to intelligent
gateways (voice switches) that can reside anywhere on your IP network.
Benefits
Reliability
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An advanced architecture that distributes call
control to ShoreGear voice switches across the network—eliminating
any single point of failure. Each switch employs embedded software
intelligence that allows it to independently handle call setup, and
routing.
In the event of a power failure, the ShoreTel
system provides automatic fail-over to the PSTN—ensuring continuous
dial tone availability.
Should a server fail, the ShoreTel system can
continue accepting calls, without disruption or loss of dial tone. A
server clustering strategy can prevent temporary loss of voice
applications (voice mail, automated attendant, CDR) and provide
automatic failover to a redundant backup server. |
Ease of use
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ShoreTel eliminates the complexity of
traditional telecommunications systems with a modular architecture
that supports plug-and-play installation process, browser-based
management, and a desktop telephony manager that provides personal
call handling features and unified messaging with Microsoft Outlook.
The ShoreTel distributed architecture provides
plug-and-play simplicity. Adding new switches or IP devices is as
simple as plugging in and powering on.
The ShoreTel system is easy to administer and
use—intuitive management tools include a browser-based
administration center. A single administrator can manager the entire
voice network—from anywhere in the enterprise.
Ease of use extends to the desktop as well. For
users, ShoreTel Call Manager provides a powerful, simplified tool
for managing personal telephony applications and configurations. |
Voice quality
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Independent tests confirm that ShoreTel
delivers the highest voice quality of any VoIP system in the
marketplace. With a latency of only 64 milliseconds across an IP
WAN, ShoreTel out performs all other vendor systems — all of which
exceeded the toll quality limit of 100ms latency across an IP WAN.
(Internal tests of the ShoreGear-24 voice switch demonstrate a
latency of 20ms in each direction across a local area network.)
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Cost savings
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Legacy PBX systems are laden with costs that
include separate infrastructure support, service contracts, multiple
management tools, add-on applications, expensive proprietary phones,
and dedicated telecom staff resources. By leveraging a
standards-based, distributed architecture, the ShoreTel system
significantly lowers total cost of ownership — through lower
commodity component cost (off the shelf phones, servers, switches
and routers), simplified application integration (standards-based
TAPI) and a unified IT infrastructure (supporting IP voice and
data), smaller support staffs, and reduced tariff charges (voice
“rides free” on the IP network).
ShoreTel eliminates the need for “forklift
upgrades;” the total replacement of a system because it cannot scale
to the needs of the enterprise.
For customers with multiple, geographically
dispersed sites, ShoreTel’s network call routing feature provides
cost savings by routing long distance across the IP network to the
nearest local “off ramp.”
ShoreTel brings together all users across any
number of sites into a single, integrated system that delivers
significant total cost of ownership (TCO) savings by lowering cost
across a broad range of categories: installation, network
infrastructure, service and support, WAN connectivity, ongoing
management, training and application development. |
Standards support
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ShoreTel is committed to industry standards for
data communications and networking. Where accepted industry
standards exist, ShoreTel will support them and, where possible,
give customers the option of multiple standards support.
ShoreTel supports any standards-based
voice-enabled device including RTP (for call handling), G.711 and
G.729 (for voice packet compression across the WAN), MAPI (for
unified messaging integration), SNMP (management), and SQL (for
database access). |
Scalability
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ShoreTel currently supports up to 10,000 users.
Highly scalable and modular, the ShoreTel system easily expands to
accommodate new locations, new users, and new applications. |
Single image system
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ShoreTel’s distributed architecture is an
elegant architecture that lends itself very well to a highly
distributed voice communications environment. With ShoreTel, all
users – regardless of their physical location – can be connected,
integrated, and managed as a single, integrated IP voice
communications network. One system is used to manage all
applications, all users, and all locations.
ShoreTel also supports standard “public” SNMP
MIBs so that it can be integrated with programs such as HP OpenView.
This provides customers with a single topology view of all network
devices, including those from ShoreTel. ShoreTel’s Director
management application can also be launched directly from OpenView
to provide greater visibility and administration of ShoreTel
devices. |
Higher productivity
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ShoreTel’s Personal Call Manager gives every
user the ability to manage voice communications directly from their
PC. Your valued employees get productivity benefits from advanced
telephony features, including professional-grade voice mail with
Caller ID support, flexible attendant services including multiple
auto-attendant capability, support for call reporting, and
simplified call control.
ShoreTel users have instant access to a
continuously updated directory and the power to enter only a few
keystrokes to locate any user and place a phone call – no need to
use the dial pad!
ShoreTel’s Office Anywhere feature makes it
easy for users to assign their personal phone configuration to any
phone on or off the network, regardless of their physical location;
whether working from home or on the road. This is a great benefit
for users who travel or telecommute and need to maintain
productivity where ever they are.
Productivity gains are also experienced by the
IT staff using ShoreTel Director, which provides a single, web-based
management interface to all administrative functions on the network
– one system to manage all applications, all users, and all
locations. |
Competitive advantage
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ShoreTel boosts an organization’s competitive
advantage with a telephony platform that can leverage converged data
and voice networks, including call center and conferencing
solutions.
ShoreTel provides a constellation of powerful
voice and client applications for personalized call management,
unified messaging, voice mail, automatic call distribution, and
out-of-the-box integration with leading CRM packages for the
workplace user, remote user and contract center agent.
ShoreTel’s IP voice system meets the need for
customer-centric applications by supporting a new class of business
application – one that combines IP voice communications with
customer care data, allowing companies to embed both elements into a
business process for managing customer relationships. ShoreTel’s
Distributed IP Voice Architecture allows this voice/data customer
care process to be distributed as needed throughout the organization
– even to remote teleworkers. This gives companies the flexibility
of assigning the right people at the right time to the customer care
process. |
Ease of use
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ShoreTel eliminates the complexity of
traditional telecommunications systems by delivering a modular
architecture with standards-based software and hardware components,
hassle-free installation process, point-and-click web-based
management, and a Windows-based interface that provides personal
call handling features and unified messaging with Microsoft Outlook.
The ShoreTel distributed architecture supports
simplified, plug-and-play deployment. Like Ethernet switches,
ShoreGear voice switches can be deployed anywhere they are needed on
the IP backbone.
ShoreTel also delivers simplicity from an
administrative standpoint. Adds, moves, and changes can be done in
seconds through a single, web-based interface. The system directory
is available on-line and continuously updated as new users are added
to the network. It’s the ultimate in simplicity: one system is used
to manage all applications, all users, and all locations.
End users also experience ShoreTel’s simplicity
through an intuitive desktop GUI that provides a single in-box for
all voice mail and e-mail messages, plus comprehensive call
management and eliminates the need to wade through layers of complex
telephone prompts and menus. |
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