Appendix A Event Codes

A

–

22

ShoreTel, Inc.

2106 Information Recording of call was

terminated due to silence.

<Message>

The ShoreWare Media driver

detected silence when recording

a message. This may be due to

incorrect behavior from one of

the ShoreWare switches.

If this error is appearing frequently,

perform a system restart, In addition,

contact ShoreTel Customer Support

and be prepared to provide the NT

system, and NT application log files

for further analysis.

2107 Error

ShoreWare Media Driver is

unable to bind all media

channels within the

configured UDP port range.

Either the UDP port range

given is not sufficient, or

some of the UDP ports are

being used by other

components in this system.

<Configured UDP Range from

registry for the Driver>

The UDP ports to be used by the

Media Driver can be configured

using the registry by giving the

range of UDP ports. ShoreWare

Driver is unable to bind to the

UDP ports given in the range.

The administrator must ensure that

the UDP port range configured in the

registry has at least 255 empty UDP

ports, and reboot the server. Or this

configuration option may be

completely eliminated by removing

the registry setting. This option

enables the driver to choose any

empty UDP port.

2108 Error

ShoreWare Media Driver is

configured with invalid UDP

port range. <Configured UDP

Range from registry for the

Driver>

The UDP ports to be used by the

Media Driver can be configured

using the registry by giving the

range of UDP ports. The driver

is configured with an invalid

UDP port range.

The administrator must ensure that

the UDP port range configured in the

registry is between 1024 and 65535.

After providing the correct UDP port

range, the system must be rebooted.

2109 Warning ShoreWare Media Driver has

encountered an assertion

statement that failed. In some

cases an assertion failure may

precede a more significant

problem. The assertion

statement details follow.

<Message description>

A logic assertion in ShoreWare

Media Driver failed.

If this error is appearing frequently,

perform a system restart. In addition,

contact ShoreTel Customer Support

and be prepared to provide the NT

system, and NT application log files

for further analysis.

ID Severity

Level Message

Cause

Action