Appendix A Event Codes

A

–

12

ShoreTel, Inc.

212 Wa rni ng Switch <ShoreGear Switch

Host Name> software

version mismatch: TMS

Ve rs i on : <TMS version>

Switch Version:<ShoreGear

Switch version> The switch

firmware will be upgraded

the next time the switch

boots.

TMS detects a switch with

outdated firmware.

New switches ship with base firmware that

is “down” from the current version. An

automatic upgrade is confirmed when the

device is put into service.

(This event also appears during field

upgrades.)

From ShoreWare Director, open the Quick

Look page and reboot the switch.

213 Error

Unexpected Ethernet

address for switch

<ShoreGear Switch Host

Name> Expect:<MAC

Address> Found:<MAC

Address>. The switch is

reporting an Ethernet

address different from the

one specified in the

configuration database.

The MAC address in the

switch’s configuration record

is incorrect.

From ShoreWare Director, open the switch

configuration record and correct the MAC

address.

214 Wa rni ng Switch “<ShoreGear Switch

Host Name>” firmware file

version mismatch: TMS

Ve rs i on : <TMS Version> File

Ve rs i on : <File version>

Cannot upgrade switch

firmware. The firmware file

used to upgrade the switch

firmware does not have the

correct version.

The firmware file filessys.d ll

does not match the TMS file

version.

The switch’s firmware cannot

be upgraded.

Re-install the ShoreWare server software.

If the event persists, contact ShoreTel

Customer Support.

221 Error

Failed to load firmware

image file <FileSys.dll>. The

Telephony Management

Server was unable to load

the switch firmware image

file.

A switch firmware upgrade

may not be possible.

This error appears when the “\Shoreline

Communications\ShoreWare Server” does

not have the “FileSys.dll” file, and TMS

can’t find or access this file.

If this error appears frequently, contact

ShoreTel Customer Support.

223 Wa rni ng Detected an unexpected

configuration change. This

may indicate that TMS was

not notified of a change.

The configuration

inconsistency has been

corrected.

TMS has corrected a

configuration mismatch it

detected on a switch.

No action.

If this error appears frequently, contact

ShoreTel Customer Support.

227 Information ShoreTel-TMS service

starting. Version: <TMS

version>

The TMS service has started. No action.

230 Wa rni ng TMS was unable to find an

TCP/IP network interface.

This computer may not

have a network adapter or

may not be connected to a

network. Operation will

continue in stand-alone

mode until the next TMS

restart.

TMS failed to detect a

network interface on the

ShoreWare server.

Reboot the server.

Troubleshoot the server’s network

configuration and make necessary repairs

or modifications.

ID Severity

Level Message

Cause

Action