Appendix A Event Codes

A

–

6

ShoreTel, Inc.

157 Error

Switch <ShoreGear Switch

Host Name>: Received

DHCP NAK for IP address

<IP Address>.

The DHCP server has

responded negatively to a

DHCP lease renewal request.

The IP address previously

assigned to the switch is no

longer available for that

device.

The DHCP server will assign

the switch a new IP address.

In ShoreWare Director, display the

Switches page and open the switch’s

record.

Change the switch’s IP address to the

address assigned to it by the DHCP

server.

(You can use the Find Switches page if

the switch is on the same LAN as the

ShoreWare server.)

158 Warning Switch <ShoreGear Switch

Host Name>: DHCP lease

expired for IP address <IP

Address>.

The DHCP lease for the switch

has expired and the switch is

currently obtaining a new IP

address.

While the switch is obtaining

another IP address, it will be

unable to communicate with

the ShoreWare server.

In ShoreWare Director, display the

Switches page and open the switch’s

record.

Change the switch’s IP Address to the

address assigned it by the DHCP server.

(You can use the Find Switches page if

the switch is on the same LAN as the

ShoreWare server.)

159 Error

Switch <ShoreGear Switch

Host Name>: DHCP IP

address mismatch: <IP

Address> Existing address:

<IP Address> Offered

address: <IP Address> Fatal

Error... Rebooting

<ShoreGear Switch Host

Name>.

The IP address currently

stored in the switch’s flash

memory is not the same as the

address that DHCP is trying to

assign to it.

The switch will automatically

reboot and obtain a new

address.

In ShoreWare Director, display the

Switches page and open the switch’s

record.

Change the switch’s IP address to the

address assigned to it by the DHCP

server.

(You can use the Find Switches page if

the switch is on the same LAN as the

ShoreWare server.)

160 Error

Switch <ShoreGear Switch

Host Name>: HAPI

command failed. System

automatically restarting.

The ShoreGear switch has

experienced a fatal internal

software error.

Contact ShoreTel Customer Support for

updated information about fatal errors.

161 Error

Switch <ShoreGear Switch

Host Name>: Connection

to Telephony Management

Server terminated - too

many unacknowledged

events.

The ShoreGear switch has

stopped communicating with

the TMS Server.

This error can result from a

CPU overload on the

ShoreWare server.

Check the ShoreWare server for

applications that are placing inordinate

demands on the processor.

Correct any application errors causing

CPU overload.

162 Error

Switch <ShoreGear Switch

Host Name>: Another

device using the same IP

address has been detected.

A device with the same IP

address as the switch has

appeared on the network.

Remove the offending device from the

network, or ask the network

administrator to assign the switch an

alternate IP address.

163 Information Switch <ShoreGear Switch

Host Name>: Ethernet link

established: using

<Ethernet speed> <Duplex

mode>.

The switch is connected to the

Ethernet network.

No action.

164 Error

Switch <ShoreGear Switch

Host Name>: Ethernet link

lost.

The switch is no longer

connected to the Ethernet

network.

Confirm that network cables and ports

are connected properly and are in

working order.

165 Warning Switch <ShoreGear Switch

Host Name>: Receive pair

polarity reversed.

The twisted pairing wiring for

an ethernet cable is reversed.

Although the switch will continue to

function, replace the suspect cable.

166 Error

Switch <ShoreGear Switch

Host Name>: Fan failed.

The fan in the ShoreGear

switch has failed.

Replace the ShoreGear switch.

167 Warning Switch <ShoreGear Switch

Host Name>: Fan running

slow.

The fan in the ShoreGear

switch is running slow.

If the condition persists, the

switch may overheat.

If this event is accompanied by Event

168, no action is required.

If the error persists, replace the switch.

ID Severity

Level

Message

Cause

Action