Chapter 6 ShoreTel Client Applications

6 – 8

ShoreTel, Inc.

Step 4

Verify that Call Manager is connected to the CSIS server by placing the

cursor in the QuickDialer dialog box and pressing CTRL + F12.

You should see a diagnostics dialog that you can use to check the

connection.

Troubleshooting MAPI Contact Import Problems Using

SHAdrTst.exe

You can isolate MAPI contact import problems by running SHAdrTst.exe (included on

the client CD).

To run SHAdrTst.exe:

Step 1

From a command prompt or DOS window on the client PC, run

SHAdrTst.exe, by typing:

SHAdrTst

The command lists what Call Manager will import.

The table below lists available options for SHAdrTst.exe.

Using the History File

Call Manager stores all history data in the text file History.txt, which is a valuable

resource for troubleshooting application problems.

Locating the History File

On Windows 2000 or higher, the file is located in <user app data>\ShoreWare

Client\<username>.

An example path:

C:\Documents and Settings\mtovino\Application Data\ShoreWare

Client\Mtovino\history.txt

On other platforms, the file is located in <client install>\<username>.

An example path:

C:\Program Files\Shoreline Communications\ShoreWare

Client\Mtovino\History.txt

The History file stores text in a tab-delimited format, making the file available for

viewing with other applications such as Excel.

Using Log Files

Another critical resource for troubleshooting is the log file where Call Manager logs

TAPI events, configuration events, and voice mail events, as well as all unexpected

errors, exceptions, and warnings.

Command

Description

SHAdrTst > filename.txt

Tran sfer the output to a file.

SHAdrTst –debug -stdout

Include debugging statements in the output.

SHAdrTst –debug –stdout > filename.txt Include debugging statement in the output file. The output lists

all data imported by Call Manager.