International Planning and Installation

A – 2

ShoreTel, Inc.

The following chart shows which ShoreTel 6.1 system features are available for each

country.

Voice Switches

•

The ShoreGear-24 (IPBX-24) is supported in all countries. Analog trunking is

supported only in the US and Canada. The ShoreGear-120/24, ShoreGear-60/12,

and ShoreGear-40/8 are supported in the US and Canada only.

•

The ShoreGear-T1 (IPBX-T1) is supported in the US, Canada, and Hong Kong for

both central office applications and tie trunk applications. The ShoreGear-T1

(SG-T1) is supported in the US and Canada only.

•

The ShoreGear-E1 is supported in the remaining countries for both central office

and tie trunk applications.

Call Managers

•

All the Call Managers—the Personal Call Manager (including Outlook

Integration), Advanced Call Manager, Workgroup Agent Call Manager, Workgroup

Supervisor Call Manager, Operator Call Manager, and —are supported in all

countries.

Desktop Operating System

•

The Call Managers are supported on Microsoft Windows NT, 2000, and XP

desktop operating systems in the US and Canada.

•

Only the Microsoft Windows 2000 and XP desktop operating systems are

supported outside the US and Canada.

•

The ShoreTel 6.1 system supports only the US versions of Microsoft Windows.

SG-24

SG-12

SG-8

SG-T1 IPBX-E1 IPBX-T1 IPBX-24 Call Managers Desktop OS Server OS

North America

— US

x x xx——x x xxx x x x x x x

— Canada x x x x ——x x x —x x x x x x x

South America

— Brazil — — ——x x — — x —x x x x x x x

Europe

— France — — — — x x — — x — x x x x x x x

— Germany — — ——x x — — x —x x x x x x x

— Italy

— — ——x x — — x —x x x x x x x

— Netherlands— — ——x x — — x —x x x x x x x

— Portugal — — ——x x — — x —x x x x x x x

— Spain

— — ——x x — — x —x x x x x x x

— UK

— — ——x x — — x —x x x x x x x

Asia Pacific

— Australia — — ——x x — — x —x x x x x x x

— Hong Kong— — ————x x x —x x x x x x x

— Malaysia — — ——x x — — x —x x x x x x x

— Singapore — — ——x x — — x —x x x x x x x